Shipping policy
Effective Date: [24-Jan-25]
Last Updated: [12-Feb-25]
At Down to Digital, we aim to ensure smooth and timely delivery of both our physical and digital products. Please read the following policy to understand how shipping and delivery are handled.
📦 Physical Products
Processing Time
-
All physical products are shipped from our warehouse within 1 to 2 business days after the order is successfully processed.
-
Orders placed on weekends or holidays will be processed on the next business day.
Shipping & Delivery Time
-
Once dispatched, shipping typically takes 3 to 5 business days to reach your location, depending on your delivery address and local courier operations.
-
You will receive a tracking number once your order is shipped.
Shipping Delays
-
While we strive to ensure timely delivery, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
-
We are not liable for shipping delays once the package is handed over to the courier.
💾 Digital Products
Delivery Method
-
Digital products are delivered immediately after successful payment via:
-
Email to the address provided during checkout.
-
A download link on the order confirmation/checkout page.
-
Access
-
You will also receive lifetime access to all digital products you download from your account.
-
Ensure you provide a valid email address to avoid delivery issues.
❓ Need Help?
If you have questions about your order status or need assistance with delivery, please reach out to us:
We’re here to help!